Help & Support

Welcome to BucketUp! Here's how to get started with managing your basketball leagues and teams.

• Create a Profile: Complete your profile with your basketball experience and preferences.
• Join or Create a League: Browse available leagues or create your own.
• Form a Team: Create a team or join an existing one.
• Manage Games: Schedule and track your team's games.

League managers can create and manage basketball leagues with the following features:

• League Creation: Set up leagues with custom rules, fees, and team requirements.
• Team Registration: Manage team registrations and payments.
• Game Scheduling: Schedule games and track results.
• Brackets: Create tournament brackets for playoffs.
• Communication: Send messages to league participants.

Team captains and coaches can manage their teams effectively:

• Player Roster: Add and manage team members.
• Game Management: View upcoming games and track performance.
• Team Communication: Send messages to team members.
• Statistics: Track player and team statistics.

BucketUp uses Stripe for secure payment processing:

• League Fees: Secure league registration fees securely. 6% goes to BucketUp for platform services, 94% goes to the league or event creator for regristation fees collected on the Bucketup platform.
• Refunds: Payment for League, Event, and Team creation are final. For teams contact league or event managers for refund requests.
• Security: All payments are processed securely through Stripe.

Stay updated with important information:

• Game Reminders: Get notified about upcoming games.
• Team Messages: Receive messages from your team.
• League Updates: Stay informed about league changes.
• Payment Confirmations: Get receipts for payments.

If you encounter harassment, bullying, inappropriate content, or other violations of our community guidelines, you can report the user or content.

• Report Users: Report users who violate our community standards or engage in harmful behavior.
• Report Content: Report inappropriate messages, teams, events, or leagues.
• Report Categories: Select from categories including harassment, bullying, inappropriate content, spam, fraud, safety concerns, and more.
• Confidential Process: All reports are reviewed by our moderation team. Reports are confidential and will be investigated promptly.

Reports are reviewed by our moderation team. All reports are confidential and will be investigated promptly.

If you need additional support or have questions not covered here:

• Email Support: Contact us at support@bucketup.org
• Office: 9084084180
• League Managers: Contact your league manager for league-specific questions.
• Team Captains: Reach out to your team captain for team-related issues.